Frequently Asked Question
MHS GENESIS Frequently Asked Questions
MHS GENESIS is the Military Health System’s (MHS) new electronic health record.
What is MHS GENESIS?
MHS GENESIS is the single, common electronic health record for the Military Health System. It’s an enterprise solution supporting a system of health care delivery with standardized clinical and business practices.
It is also a patient-centric system focusing on quality, safety, security, and readiness, resulting in positive patient outcomes.
What happens when I PCS to/from an MHS GENESIS location?
Providers at all Department of Defense hospitals and clinics have access to electronic files, whether those records are stored in the new health record (MHS GENESIS), or existing military digital records, or coordination with community providers.
Will the VA use the same system?
Yes. DOD, VA, the U. S. Coast Guard, and the National Oceanic and Atmospheric Administration are standing up a single, common electronic health record that will stay with a service member from the time of their entry into the military through veteran status.
How do I access my electronic health record (EHR)?
Once a patient has a health record in MHS GENESIS (used by providers and available only to sites with the new EHR), they can access the MHS GENESIS Patient Portal account using a CAC-enabled computer or through a DS Logon account.
What do I do when I can’t access my patient portal?
For support relating to the Patient Portal issues, contact the Global Support Center at (800) 600-9332.
What can I do within the MHS GENESIS Patient Portal?
The MHS GENESIS Patient Portal securely connects a patient with their health care team and empowers them to become the driver of their health care. With the MHS GENESIS Patient Portal, a patient can:
- Manage primary care medical and dental appointments (in most places)
- Review clinical notes, lab, and test results
- Request prescription renewals
- Renewals occur when a prescription has no refills left or has expired, and the patient needs to continue taking the medication (in this case, health care staff evaluate and create a new prescription, if appropriate)
- New prescription renewals are done only through MHS GENESIS
MHS GENESIS Patient Portal Frequently Asked Questions
The MHS GENESIS Patient PortalGoes to MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.
MHS GENESIS Patient Portal Alert
Beneficiaries are advised that the official MHS GENESIS Patient Portal is accessible at https://mymhsgenesis.com/ds-login/ to MHS GENESIS Patient Portalhoes to MHS GENESIS Patient Portal. It remains a secure website for 24/7 access to your personal health information.
If you have questions about the MHS GENESIS Patient Portal, you can call the Defense Health Agency Global Service Center at 800-600-9332 or DSN 312-838-3000, available 24/7 or visit https://patientportal.mhsgenesis.health.mil goes to MHS GENESIS Patient Portal.
What is MHS GENESIS Patient Portal?
The MHS GENESIS Patient Portal is a secure website for 24/7 access to your healthcare information, including managing appointments and exchanging messages with the healthcare team anytime and anywhere.
This Patient Portal replaces the TRICARE Online Patient Portal and Secure Messaging.
How do I access my electronic health record (EHR)?
To access the MHS GENESIS Patient Portal, visit the MHS GENESIS DS Login webpage. There are three ways you can log in to the MHS GENESIS Patient Portal:
- Logging in with your Department of Defense Self-Service (DS) Logon.
- Logging in with your Common Access Card (CAC)
- Logging in using a Personal Identity Verification (PIV)
What is a PIV?
A PIV is a Personal Identity Verification. When first logging in, the user will need to register their PIV by entering their name, date of birth, person identifier, and DSL username/password, then the user can use their PIV to log into DSL.
If the DSL account is deactivated, the user will need to create a new DSL account and re-register their PIV card.
What can I do within the MHS GENESIS Patient Portal?
The MHS GENESIS Patient Portal securely connects a patient with their health care team and empowers them to become the driver of their health care. With the MHS GENESIS Patient Portal, a beneficiary can:
- View your health information
- Exchange secure messages with your care team.
- Request medication renewals.
- Renewals can be requested when a prescription has no refills left or has expired, and the patient needs to continue taking the medication (in this case, healthcare staff evaluate and create a new prescription, if appropriate).
- View notes from your clinical visits and lab/test results, such as blood tests.
- Schedule medical appointments.
- Access high-quality, provider-approved health information related to your health concerns, lab results, and medications.
Will the VA use the same system?
Yes. DOD, VA, the U.S. Coast Guard, and the National Oceanic and Atmospheric Corps are all implementing this new single, common electronic health record that will stay with a service member from the time of their entry into the military through veteran status
What do I do when I can’t get access to my patient portal?
For questions regarding accessing your patient portal through DS Logon, visit: https://myaccess.dmdc.osd.mil/identitymanagement; or contact the Defense Manpower Data Center at: (800) 368-3665
What do I do if I’m having technical issues within my Patient Portal?
For support relating to MHS GENESIS Patient Portal issues, please contact the Global Service Center at (800) 600-9332 or your local Patient Portal Champion.
Will I have access to previous messages with my provider?
You will use the MHS GENESIS Patient Portal to communicate securely with your provider once your site transitions to MHS GENESIS. Previous secure messages are no longer available now that the TRICARE Online Patient Portal is fully decommissioned.
What happens when I PCS to/from an MHS GENESIS location?
Current patient health record data (after transition to MHS GENESIS) will be available on the MHS GENESIS Patient Portal.
When will all hospitals and clinics have MHS GENESIS?
MHS GENESIS is scheduled to be fully deployed across the Military Health System at happens by the end of calendar year 2023, to include hospitals and clinics overseas.
What safeguards are in place to protect patient data?
We strive to maintain the most advanced cybersecurity capabilities in the world. DOD cybersecurity tools and personnel are embedded within the datacenter boundary to ensure the data MHS GENESIS exchanges is monitored, protected, and defended from cyberattacks.
We establish and maintain continuous cyber assessments. The DOD sets the standard for cybersecurity, and we invested significant time and resources to satisfy those requirements.
What do I do if I’m having issues within the Patient Portal?
If you are in your Patient Portal and having issues, please contact the Global Service Center at 1-(800) 600-9332.
DS Logon Frequently Asked Questions
The Defense Manpower Data Center serves as the one central access point for information and assistance on DOD entitlements, benefits, and medical readiness for uniformed service members, veterans, and their families.
Additionally, as the central source for identifying, authenticating, authorizing, and providing information on personnel during and after their affiliation with DOD.
Among its many functions, the DMDC operates the DS Logon.
What is DSL?
DS Logon (DSL) is a single sign-on web application that makes it easy for users to access their information across DOD and VA partner websites. Users have visibility to see personally identifiable information (PII), Personal Health Information (PHI), claim statuses, and records.
Who is Eligible for an Account?
Per DOD Policy (DoDM 1341.02 vol 1), a user must be 18 years old and be affiliated with the DOD or VA, and listed in the Defense Enrollment Eligibility Reporting System (DEERS) as a Service Members (Active, Guard, Reservist, Retirees), Veterans, Dependent (e.g., spouse, ex-spouse, surviving spouse, and/or adult child receiving DOD Benefits), DOD Civilians, and Contractors.
How does DSL validate a user’s identity?
DSL validates a user’s identity by allowing a user to use their CAC, email registration, remote proof, or in-person proof. Email Registration is the ability to use your unique email address on file and PII to register for a DSL account.
In-person proofing requires a user to bring I-9 documents to a Veterans Affairs Regional Office or RAPIDS office only when issuing a new ID. Remote proofing is a multiple-step process with various workflows to validate a person’s identity.
How do I get a DS Logon Account?
To get a DS Logon Account, visit: https://www.dmdc.osd.mil/identitymanagement/app/login
- Click on the blue CREATE ACCOUNT tab at the bottom.
- DO NOT use any URL starting with webct2. That is NOT DSL
What if I have questions about DS Logon?
Visit the DMDC website: https://www.dmdc.osd.mil/identitymanagement/app/login –> and click on the “Need Support” button
What do I do if I’m having problems accessing my Patient Portal via DS Logon?
For questions regarding the DS Logon, visit https://myaccess.dmdc.osd.mil/identitymanagement or contact the Defense Manpower Data Center at: Web Site Support – (800) 368-3665