How to Contact MHS GENESIS

This support documentation contains all the information needed for self-help. Contact the CCC or the relevant partner helpdesk if you still need assistance .

Note to Veterans: For issues with non-DSL credentials on VA websites, contact the helpdesk for the credential being used, i.e., DS Logon, login.gov, ID.me, and My HealtheVet.

How to Contact MHS GENESIS

Contact Centers

Organization:
DMDC Customer Contact Center (CCC)

Contact and Operation Hours:
Phone: 800-368-3665
Hours: Mon-Fri 5 am – 5 pm PT

Helps With:
DEERS data, CAC issues, DSL account information. The CCC does not help with ID.me. login.gov, or MyHealtheVet.

Organization:
RAPIDS Site Locator

Contact and Operation Hours:
https://idco.dmdc.osd.mil/idco/

Helps With:
Locating ID Facilities

Other Partner Helpdesks

TRICARE West (previously Health Net Federal Services, LLC)
1.844.866.9378 (WEST)

VA (Data issues)
1.800.827.1000

VA (Technical issues)
1.800.983.0937

Humana Military (TRICARE East Region)
1.800.444.5445

US Family Health Plan
1.800.748.7347

TRICARE Dental Program (UCCI) United Concordia
1.844.653.4061

Active Duty Dental Program (UCCI)
1.866.984.2337

TRICARE For Life (TFL)
1.866.773.0404

TRICARE Mail Order Pharmacy (Express Scripts, Inc.)
1.877.363.1303

Military Health System Help Desk
1.800.600.9332

TRICARE Retail Pharmacy (Express Scripts, Inc.)
1.877.363.1303

Federal Employees Dental and Vision (FEDVIP)
1.877.888.3337

Military Medical Support Office
1.888.647.6676

Do you Need Help with the MHS GENESIS Patient Portal?

Do you need technical help getting access to your records or information in the MHS GENESIS Patient Portal? You can call 1-800-600-9332 or DSN 312-838-3000. They are available 247.

  • Are you a new user? You can create an account now.
  • Are you overseas? You can find country-specific support on the MHS GENESIS page at https://www.health.mil/Military-Health-Topics/Technology/MHS-GENESIS
  • Do you have a CAC? You can get help via chat and email at the GSC online services portal at https://gsc.health.mil.
  • Can’t get access to DS Logon? You can visit milConnect at https://milconnect.dmdc.osd.mil/milconnect. Or call 800-538-9552.